Frequently Asked Questions
How long will it take to process my order?
Your order will take 1-3 business days to process and ship out. You will receive a shipping confirmation via email.
How do I know if an item is in stock?
We temporarily disable product pages when we've run out so if you can view a product page, it's in stock! Please contact us to inquire about large quantity orders.
Is it safe to shop online at Cbiji Collection?
You bet! All payments are handled through PayPal, which is a secure and encrypted payment method. None of your payment information is ever stored anywhere else!
How can I pay for my order?
With PayPal you have many options, you can use almost all major credit cards, and remember, you don't have to create an account to use Paypal's payment system!
Does Cbiji Collection ship internationally?
Yes we ship to all of North America, South America, Europe, Asia and Australia. All orders come with a flat rate shipping fee regardless of what country you are from!
How does Cbiji Collection ship my order?
We ship everything through Canada Post letter mail service. All items are made and shipped out of Toronto, Canada. We ship out Monday through Friday, excluding weekends and holidays. Approximate delivery time varies by destination:
Canada: 1-5 business days
United States: 5-15 business days
Europe and Australia: 10-15 business days
Rest of the world: 15-20 business days
Please remember that we are not responsible for lost items due to incorrect shipping addresses. It is the responsibility of the buyer to ensure that the delivery address is correct. For Canadian and US customers we offer express shipping for an additional $10.
Are there any taxes to pay?
Nope! As of right now we do not collect any taxes.
How do I use a coupon code?
If you've obtained a coupon code from a promotional offer, simply enter it in the coupon code box and click apply before clicking adding it to your cart, the discount will be applied to the price.
How do I cancel my order?
If you wish to cancel your order and obtain a refund, simply contact us the same day you placed your order to prevent that we ship your order out the next day. Once your order is shipped out you cannot cancel it, but you can still contact us upon receiving your item if you wish to return it for a refund. Return shipping costs are a responsibility of the customer, and a refund will be issued once the returned item has been delivered to us.
What if I am dissatisfied with a item I bought?
No problem! We gladly accepts returns within 7 days upon receiving your items. Please contact us for return instructions. Items returned to us without prior authorization will not be accepted! All clearance and custom adjusted items are not returnable and not exchangeable. We are not responsible for return shipping costs or lost returned items.
I've got bad news, my order arrived damaged!
Don't worry, we will take care of you! If your order arrives damaged please contact us right away to arrange for an exchange or refund.
Your order will take 1-3 business days to process and ship out. You will receive a shipping confirmation via email.
How do I know if an item is in stock?
We temporarily disable product pages when we've run out so if you can view a product page, it's in stock! Please contact us to inquire about large quantity orders.
Is it safe to shop online at Cbiji Collection?
You bet! All payments are handled through PayPal, which is a secure and encrypted payment method. None of your payment information is ever stored anywhere else!
How can I pay for my order?
With PayPal you have many options, you can use almost all major credit cards, and remember, you don't have to create an account to use Paypal's payment system!
Does Cbiji Collection ship internationally?
Yes we ship to all of North America, South America, Europe, Asia and Australia. All orders come with a flat rate shipping fee regardless of what country you are from!
How does Cbiji Collection ship my order?
We ship everything through Canada Post letter mail service. All items are made and shipped out of Toronto, Canada. We ship out Monday through Friday, excluding weekends and holidays. Approximate delivery time varies by destination:
Canada: 1-5 business days
United States: 5-15 business days
Europe and Australia: 10-15 business days
Rest of the world: 15-20 business days
Please remember that we are not responsible for lost items due to incorrect shipping addresses. It is the responsibility of the buyer to ensure that the delivery address is correct. For Canadian and US customers we offer express shipping for an additional $10.
Are there any taxes to pay?
Nope! As of right now we do not collect any taxes.
How do I use a coupon code?
If you've obtained a coupon code from a promotional offer, simply enter it in the coupon code box and click apply before clicking adding it to your cart, the discount will be applied to the price.
How do I cancel my order?
If you wish to cancel your order and obtain a refund, simply contact us the same day you placed your order to prevent that we ship your order out the next day. Once your order is shipped out you cannot cancel it, but you can still contact us upon receiving your item if you wish to return it for a refund. Return shipping costs are a responsibility of the customer, and a refund will be issued once the returned item has been delivered to us.
What if I am dissatisfied with a item I bought?
No problem! We gladly accepts returns within 7 days upon receiving your items. Please contact us for return instructions. Items returned to us without prior authorization will not be accepted! All clearance and custom adjusted items are not returnable and not exchangeable. We are not responsible for return shipping costs or lost returned items.
I've got bad news, my order arrived damaged!
Don't worry, we will take care of you! If your order arrives damaged please contact us right away to arrange for an exchange or refund.